|Date||:||Thursday, August 6, 2020|
|Start time||:||Any Time|
"Let's face it: most HR professionals are dealing with a lot of employee complaints, almost every day."
Here is just a quick snapshot of the complaints that come to HR:
And on and on it goes! Today, HR has become the place where everyone wants to complain--and they do--frequently. Well, that's a problem on so many levels...however, the biggest problem is that most HR professionals have not had the proper training in how to handle complaint intake and conduct investigations. So, when an employee stomps into HR to complain--what are you supposed to do?
Well, the "fly by the seat of one's pants" approach of just grabbing a notepad and then calling in one witness after the other--is most definitely not the best option... Without having the knowledge of how to handle complaints and conduct investigations, the employer is at much greater risk for violating federal, state, and in some instances even local laws. The way to minimize those risks, and the costs associated with mishandling an employee's allegations, is in having a basic understanding of what an investigation is--and how to conduct one.
This investigative basics program, facilitated by Natalie Ivey, author of the best-seller book: How to Conduct Internal Investigations: A Practical Guide for HR Professionals. In this must-attend conference, Ms. Ivey will share her expertise as an HR consultant and experienced investigator to ensure you will walk away with practical tools, tips, and basic techniques for handling employee complaints and investigations.
What'll you learn from this Session:
Who Will Benefit:
Natalie Ivey, MBA, SPHR, SHRM-SCP is an HR consultant, professional speaker, author, and educator within the HR profession. She has more than two decades of HR management experience with Fortune 500 organizations and in working as a trusted advisor and consultant to business leaders both in the U.S. and abroad. She is the founder and CEO of Results Performance Consulting, Inc., an HR consulting practice that specializes in providing HR expertise and guidance to employers doing business in the U.S. She also provides targeted, results-focused leadership and professional development training programs. She routinely works with organizations to address destructive leadership behaviors and organization dysfunction. She consults with employers and designs customized training programs to help employers correct poor behaviors, minimize legal exposure, and improve performance and profitability.
Ms. Ivey is the instructional designer/author of numerous HRCI accredited HR training programs that are marketed throughout the U.S. and is also the author of the book: How to Conduct Internal Investigations: A Practical Guide for HR Professionals, which has received excellent reviews. Her new book: How to Keep HR from Being the Employee Complaint Department is due to be released in summer 2017.
Ms. Ivey is a dynamic and engaging speaker who is known for her sense of humor and "tell-it-like-it-is" direct approach to teaching HR education. She is a frequent lecturer at university symposiums, is a guest speaker at SHRM conferences, and is a nationally known speaker who travels throughout the U.S. and abroad, speaking on a variety of topics to advance the HR profession.