Best Practices- How to deal with Hoarding, Resident Harassment, Unauthorized Pet and Tenants, Drugs, Noise Complaints and Other Management Issues

We will look at real world examples of all of these problems and help provide solutions for you..

This seminar covers many of the common issues facing property managers and property owners today. WE will go over how to correctly document various tenant violations and strategies and techniques for documenting and solving resident violations..

This program will provide answers to these important questions:

• What can I do with a resident who is a hoarder?
• How do I handle resident harassment and bullying?
• What do I do about pets and companion/service animals?
• How do I handle unauthorized residents?
• Subleasing?
• What do I do with pet infraction’s?
• I have parking violations-now what?
• Damages found during inspections.
• Drugs – smoking weed, now what?
• How to handle noise complaints.
• How about amenities violations?
• Communication documentation
• Texting documentation.
• What tools do I need?

Benefits: All of these problems are a daily occurrence at most properties. This seminar will give  you fresh ideas to deal with the issues and the residents involved. You will learn to not run afoul of fair housing issues when dealing with these situations.

Who Should Attend:

• Property Managers
• Property owners
• Maintenance Staff
• Lenders
• Realtors
• Housing Authority Staff

Paul Flogstad

Paul has been involved in the real estate industry for the past 38 years. After college graduation was in law enforcement for 4 years. From that point on, he has been involved in sales, construction, project management, appraisal, mortgage consulting and brokerage, property management and property management consulting/training.

Most recently, he was a consultant for affordable, multi-housing properties in 22 different states. This involved properties in HUD, Rural Development and Tax Credit programs. In this role he supported managers by training, compliance, budgeting, developing policy and procedures as well as creating successful marketing strategies. Previously he was a regional manager for a large property management company in South Dakota.

For over twenty years was involved in appraisal of residential, multi-family, farm and commercial properties throughout the Midwest.

He holds numerous professional property management designations and currently holds the prestigious RHM designation from the National Center for Housing Management.

In 2007 he formed Property Management Solutions. In this capacity, he provides training and consulting services nationwide to owners, management companies, multi-housing associations, as well as state and federal agencies.

He currently serves as the Fair Housing Ombudsman for the State of South Dakota and is considered a nationally recognized expert in fair housing. He is also a national trainer specializing in tax credit properties for the National Center of Housing Management.