HUD new rules and updates: Maintenance Plan, REAC Inspection, Tenant Selection , Service/Assistance animals and ADA

This seminar covers many of the common issues facing property managers and property owners today. WE will go over how to correctly document various tenant violations and strategies and techniques for documenting and solving resident violations..

This program will provide answers to these important questions:

• What can I do with a resident who is a hoarder?
• How do I handle resident harassment and bullying?
• What do I do about pets and companion/service animals?
• How do I handle unauthorized residents?
• Subleasing?
• What do I do with pet infraction’s?
• I have parking violations-now what?
• Damages found during inspections.
• Drugs – smoking weed, now what?
• How to handle noise complaints.
• How about amenities violations?
• Communication documentation
• Texting documentation.
• What tools do I need?

"We will also learn the importance of inventory, applied time versus actual time and how to measure performance of staff. Also discussed will be how to manage costs in terms of personnel and materials."

Maintenance is a major cost in any multi-family property. How do we handle the problem? This course will teach the basics of setting up a maintenance plan for your property. This seminar will help you get the most out of your maintenance staff and will provide many cost saving stratwgies.

In this program, you’ll learn how to:

• What is applied time?
• What is the biggest time waster for maintenance staff?
• How to effectively develop a budget
• How to set up a maintenance schedule
• Economic life vs actual age when setting up replacement plan
• How to get a handle on inventory and ordering

This seminar will go into detail on the UPCS property standard guidelines as well as the Real Estate Assessment Canter (REAC) inspection process. It will contain information on the latest rules and how they are interpreted during an inspection of the property. The UPCS guidelines are required for LIHTC properties so this course will go into detail so that you may remain in compliance.  There will be a number of actual photos of non- compliance items to give you a better understanding of the need for these minimum standards. Learn how to schedule, how to accompany the inspector while at your property and how to stop a REAC inspection in progress if need be.

In this program, you’ll learn how to:

• What are the latest updates to UPCS rules
• How are these rules interpreted
• How often will we be inspected?
• What do the scores mean?
• What are my rights during an inspection?
• What are Exigent Health and Safety Items and how are they mitigated?
• How do I get a copy of the report?
• These are the prime areas to be covered in this session. There will be time for questions and answers.

In this program, you’ll learn how to:

• Income limits (including economic mix for Section 8 properties).
• Procedures for taking applications and selecting from the waiting list.  
• Occupancy standards
• Unit transfer policies,
• Policies to Comply with Section 504 of the Rehabilitation Act of 1973
• Policy for opening and closing the waiting list
• Eligibility of students
• VAWA protections
• Tenant selection plan
• Marketing
• Selecting tenants
• Admission to the waiting list
• Income targeting
• Preferences
• Removal from the waiting list
• Family size
• And other topics

Reasonable accommodation is one of fair housing’s “hot topics”. This typically accounts for over 50% of the fair housing complaints to HUD in the past year. Reasonable accommodations can be requested during the application process, during tenancy and during an eviction. It is important to learn the correct procedure to ask for, review and implement this important action. Reasonable accommodations are requested because of a disability of either physical or mental issues. It is important that one understand the definition of disability and when it come into play to allow a disabled person to enjoy the same quality of life as an non-disabled individual.

In this program, you’ll learn how to:

• Definition of reasonable accommodation
• Definition of disability
• When an accommodation is needed
• Deference between an accommodation and modification
• Understanding of companion animal/ service animal issues
• Understanding what is “reasonable”
• New HUD Guidance on Service/ assisted animals

Benefits:

HUD has just released new guidance for owners and managers on how to deal with assistance animals. We will go over these new rules in detail. This information will help you not to run afoul of the fair housing issues involved.

• Understand fair housing issues and how they impact your property
• Understand the need for accommodations
• Understand the fair housing laws about accommodations
• Know timeframe for requesting and granting of accommodations
• What properties fall under fair housing/ accommodation laws
• Review of new HUD guidance.