Waiting List Management: What You Must Know

This course will go into depth of how to effectively manage a waiting list. HUD has very particular rules about waiting lists and we will cover the rules so that your property and managers will be in compliance with the regulations.

Webinar Agenda:

• Key Regulations
• Taking Applications for Occupancy
• Matching Applicants on the Waiting List to Available Units
• Creating and Maintaining Waiting Lists
• Opening and Closing the Waiting List
• Placing Families with Disabled Family Members
• Documenting Changes to Waiting Lists
• Updating Waiting List Information
• Removing Names from the Waiting List
• Reinstating Applicants to the Waiting List
• Record-Keeping

Benefit: You will learn the correct way to handle waiting lists according to HUD guidelines. There are many nuances to doing this correctly and after attending the seminar you will have a good understanding of managing the waiting list.

Who Should Attend:

• Property Managers
• Property owners
• Maintenance Staff
• Leasing Consultants

Paul Flogstad

Paul has been involved in the real estate industry for the past 38 years. After college graduation was in law enforcement for 4 years. From that point on, he has been involved in sales, construction, project management, appraisal, mortgage consulting and brokerage, property management and property management consulting/training.

Most recently, he was a consultant for affordable, multi-housing properties in 22 different states. This involved properties in HUD, Rural Development and Tax Credit programs. In this role he supported managers by training, compliance, budgeting, developing policy and procedures as well as creating successful marketing strategies. Previously he was a regional manager for a large property management company in South Dakota.

For over twenty years was involved in appraisal of residential, multi-family, farm and commercial properties throughout the Midwest.

He holds numerous professional property management designations and currently holds the prestigious RHM designation from the National Center for Housing Management.

In 2007 he formed Property Management Solutions. In this capacity, he provides training and consulting services nationwide to owners, management companies, multi-housing associations, as well as state and federal agencies.

He currently serves as the Fair Housing Ombudsman for the State of South Dakota and is considered a nationally recognized expert in fair housing. He is also a national trainer specializing in tax credit properties for the National Center of Housing Management.