How to Keep HR from Being the Employee Complaint Department

HR always seems to be caught in the middle between employees who complain all the time and managers who want HR to handle all the conflict.

Because most HR professionals possess good interpersonal skills and are approachable, employees would rather run to HR to "vent" than deal with their managers. Why? It's easier to let HR handle it than dealing with the conflict themselves. Also, most supervisors would rather have a root canal than confront employees and hold them accountable.

In this informative audio program, you will learn how to spot the "Bermuda Triangle" of employee relations, how to avoid losing site of HR’s role in managing employee complaints, and how to establish boundaries in HR to stop handling issues that HR doesn′t own.

Learning Objectives:

By attending this 90-minute web conference, you will learn:

• How HR has evolved into the "Employee Relations Complaint Department" - and what to do to fix this perception
• How to spot the "Bermuda Triangle" of employee relations
• Why employees and managers avoid dealing with conflict themselves — and run to HR
• The danger in getting involved: doing the senior leader′s job
• The three words that help HR to decide which issues to deal with, and which issues to give back to managers
• How to coach employees on how to handle conflicts with supervisors
• How to coach supervisors on how to handle conflicts with employees
• How to establish boundaries in HR and gain support for the boundaries
• The dangers in getting involved
• Ways to stand your ground and avoid taking ownership of issues that managers should own
• Methods for diplomatically and tactfully pushing back on issues HR doesn’t own
• Concepts for minimizing the risk in the organization that is often created by pulling HR into too many operational issues
• Tips for working with senior leaders to influence meaningful organizational change to shift HR from being the "Complaint Department" back to "The Human Resources Department"

Who Should Attend:

• Senior HR Professionals
• HR Managers & Directors 
• HR Personnel
• Employee Relations Professionals

Natalie Ivey

Natalie Ivey, MBA, SPHR, SHRM-SCP is an HR consultant, professional speaker, author, and educator within the HR profession.  She has more than two decades of HR management experience with Fortune 500 organizations and in working as a trusted advisor and consultant to business leaders both in the U.S. and abroad.  She is the founder and CEO of Results Performance Consulting, Inc., an HR consulting practice that specializes in providing HR expertise and guidance to employers doing business in the U.S.  She also provides targeted, results-focused leadership and professional development training programs.  She routinely works with organizations to address destructive leadership behaviors and organization dysfunction.   She consults with employers and designs customized training programs to help employers correct poor behaviors, minimize legal exposure, and improve performance and profitability.

Ms. Ivey is the instructional designer/author of numerous HRCI accredited HR training programs that are marketed throughout the U.S.  and is also the author of the book:  How to Conduct Internal Investigations:  A Practical Guide for HR Professionals, which has received excellent reviews.  Her new book:  How to Keep HR from Being the Employee Complaint Department is due to be released in summer 2017.

Ms. Ivey is a dynamic and engaging speaker who is known for her sense of humor and "tell-it-like-it-is" direct approach to teaching HR education.  She is a frequent lecturer at university symposiums, is a guest speaker at SHRM conferences, and is a nationally known speaker who travels throughout the U.S. and abroad, speaking on a variety of topics to advance the HR profession.